With you every step of the way

You’re not left to figure things out on your own. You’ll have a dedicated Account Manager at the heart of the project, acting as your main point of contact. They’ll keep things on track, bring the right people into the room, and make sure every part of the process runs smoothly. We’ve done this thousands of times before, and we know how to keep things simple on your side, even when the work itself is complex.

Our design, development and content teams work hand-in-hand throughout, so nothing gets lost in translation. And once your site is live, we’re still here, ready to help with training, updates, support and anything else you might need down the line. It’s a partnership shaped around what’s best for your brand, built by a well-established agency and supported by an experienced team.

1. Commercial

Everything in place to get started: Paperwork sorted, contracts signed, and finances confirmed.

2. Kick-off

Project meeting to gain an in-depth understanding of your business and walk through the plan together.

3. Structure

Agreeing on the sitemap and structure of your new site, shaped by audience insights and business goals.

4. Design & UX

Creating key pages, usually starting with the homepage, to define the visual direction and user experience.

5. Refinement

Tweaking and refining the designs based on your feedback until the approach feels right.

6. Content

Supply the final content and assets, or we can support you in creating what’s needed. If content creation is required, this will be scoped and costed separately.

7. Full Site Build

Design and build the remaining sections of the website, following the approved structure and styles.

8. Final Refinement

Review of the finished, full site together and make any final adjustments.

9. Technical Launch Plan

Planning of launch logistics, including redirects, tracking, and domain setup.

10. Approval

Final sign-off — everything’s ready to go.

11. Launch

Deployment of your site and complete final checks to make sure everything’s working as it should.

12. Ongoing Support

Maintenance, updates, or next steps — we’re still here to support you.

Updating your content post-launch

Once your site is live, you won’t need to come back to us every time you want to tweak a heading or update an image. You’ll have access to a user-friendly content management system (CMS) that puts you in control of your own site.

We’ll provide CMS access, along with training videos that guide you through making updates, including editing text, swapping images, or adding new pages. The platform is designed to be simple to use, even if you’re not technical. And if you ever do get stuck, we’re here to help. Just drop us a message and we’ll get things moving again.

So whether it’s updating opening hours, refreshing a gallery or publishing a new post, you’ve got the tools to do it quickly and confidently. If you’d prefer hands-on support with ongoing content updates, wider marketing or campaign work, we’re happy to explore bespoke packages that suit your needs and help keep things moving.

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